{"id":12368,"date":"2019-02-01T17:14:26","date_gmt":"2019-02-01T22:14:26","guid":{"rendered":"https:\/\/wordpress-715453-3009179.cloudwaysapps.com\/?p=12368"},"modified":"2023-04-28T21:20:51","modified_gmt":"2023-04-29T01:20:51","slug":"pos-system-for-retail-business","status":"publish","type":"post","link":"https:\/\/wordpress-715453-3009179.cloudwaysapps.com\/blog\/pos-system-for-retail-business\/","title":{"rendered":"5 Ways a POS System Can Support Your Retail Business"},"content":{"rendered":"
Launching a new retail business is as exciting as it is exhausting. After you\u2019ve <\/span>created your business plan<\/span><\/a>, defined your brand, and <\/span>designed the perfect logo<\/span><\/a>, it\u2019s time to look at the management and logistics side of things.<\/span><\/p>\n If you\u2019re starting a retail business online that also involves a brick and mortar location (or selling in person at trade shows, fairs, markets, etc.), then you\u2019ll need a way to track all product sales (physical and digital) accurately. This is where the value of a rock-solid POS platform comes into play.<\/span><\/p>\n PO-what?<\/span><\/p>\n A <\/span>POS system <\/b>(standing for \u201cpoint of sale\u201d) is the hub of a modern retail or food service operation. It helps you do you everything you need to in less time, making your life as a retailer easier. Here are five key ways a POS system can support your business:<\/span><\/p>\n <\/span><\/p>\n Whatever you\u2019re selling, the importance of having control of your stock can\u2019t be stressed enough. Last year in the U.S., the National Retail Federation reported that <\/span>loss of inventory reduced the bottom line by $46.8 billion across the industry<\/span><\/a>. Your items are the money you spend, the money you earn, and what attracts customers to your store. In other words, your stock is your business. <\/span><\/p>\n Bad inventory management and tracking hamper a retailer\u2019s success due to a lack of organization and a lack of visibility. When it comes to being organized, you have two options: you can spend hours sorting out the back office and marking down the number of items you have in a giant register or spreadsheet, or you can let a POS system do it. <\/span><\/p>\n Point of sale systems sort out your stock with categories, tags, serial numbers, and SKU IDs \u2014 and since you\u2019re ordering from the system too, there\u2019s no manual work involved. When a customer wants that last orange top in a size small, you can use the search function in your POS system to see if it\u2019s in the back, preparing you for any inventory situation in real time.<\/span><\/p>\n Let\u2019s get it out of the way: <\/span>data is not only for big chain stores<\/span><\/a>. POS systems give you an opportunity to gain insights into how well your store is doing. Knowing how much money you made last week is great, but to build long-term success, you have to know more than that. How much did you spend last month? Why was last week particularly more successful than the previous? What items are moving quickly? What\u2019s not selling? <\/span><\/p>\n Answering data-driven questions like these is a full-time job, and very few retail owners have a background in business data analysis. A POS system monitors your business, and it usually comes with performance reports that let you see the big picture in a clear and digestible format.<\/span><\/p>\n <\/p>\n People have more options of where to shop than ever before. Almost everything we look at is an invitation to buy something. Your challenge is to make sure they pick your product, not Amazon\u2019s (unless, of course, you sell on Amazon). <\/span><\/p>\n Branding plays a huge factor in influencing customers\u2019 buying decisions, and getting that right will have long-term benefits for your business. Keep in mind that a brand is more than a logo \u2014 it\u2019s the <\/span>overall perception of your business<\/span>.<\/span><\/p>\n If you asked a retail owner if they\u2019re satisfied with their own customer service, a majority would likely say yes. But Bob Phibbs (a.k.a The Retail Doctor) has some bad news: <\/span>only 13% of customers agree<\/span><\/a>. Shoppers want to feel taken care of, but it can be difficult to take care of someone you don\u2019t know. And you can\u2019t know every customer \u2014 but a POS can. <\/span><\/p>\n With centralized customer insights like purchase history, favorite items, and individual profiles, you can collect and display transactional history and information to serve each customer better. <\/span><\/p>\n Another obstacle to building long-term relationships with customers is staff turnover \u2014 a common problem in the retail and restaurant spaces. <\/span><\/p>\n As much as brand loyalty plays a part in repeat business, the one-to-one relationship between your staff and customers often makes a more significant impact. Luckily, <\/span>there are ways to reduce its impact<\/span><\/a>, yet it\u2019s still a reality you don\u2019t have total control over. <\/span><\/p>\n The best POS systems are mobile friendly with a dedicated app or responsive design, enabling your staff to help customers on the sales floor with a device like a tablet in hand. This gives them easy access to all the answers customers may want, boosting confidence for new employees and an improved user experience for shoppers.<\/span><\/p>\n <\/p>\n1) Inventory control and organization<\/h2>\n
2) Business data and forecasting<\/h2>\n
3) Customer insights<\/h2>\n
4) Staff empowerment<\/h2>\n
5) Integrated ecommerce<\/h2>\n